Return and Exchange

Your Satisfaction Guaranteed – 100% Genuine Organic Products
Luffania stands behind every product it sells. We are proud and trusted for being the 100% Genuine and Original Organic products retailer, manufacturer in Pakistan.

Email: sales@laffania.com

Thus, we offer returns based on the following scenarios only:

1. We Dispatched the Wrong Product
Human error happens sometime. We would be happy to accept return of a product that you did not order and our warehouse team has mistakenly sent to you in lieu of your original product that you ordered.

In such case, please inform us within 2 hours of receipt of your package via email to initiate a Return Authorization. The product will then need to be packed and shipped to us.

Once our warehouse has received the item they will check the product to be in pristine condition, unopened, unused, sealed in its original packaging not damaged in anyway. Your correct product will then be dispatched to you and you will be informed accordingly. You do have the right to either accept the correct item or request a store credit that you can use against your next order.

Please note that in this case, all shipping charges for the product/s returned to us are the responsibility of Luffania.

2. You Ordered the Wrong Product or Voluntary Return
Due to safety reasons, we are not offering Voluntary Returns during the COVID-19 period.

If you have incorrectly ordered an item or want to do a voluntary return, please call us to let us know within 3 days of receipt of package. We will let you know if that particular brand is covered under voluntary return option.

If so, we’re happy to provide a store credit or exchange. The product will then need to be returned and received by us in pristine condition, unopened, unused, sealed in its original packaging not damaged in anyway. We recommend to send it through a tracked and insured courier service so we are able to receive them in time and process your store credit.

Items returned will be checked against the criteria provided otherwise a fee will be charged and remaining amount be credited in your store account.

If you would like to exchange an item, a reshipping fee will be charged at the rate of Rs. 250/- along with any fee occurred due to issues with the product return condition criteria. Please note that in this case of voluntary return, all shipping charges for the product/s returned to us are the responsibility of Customer.

Order Holdup and Cancellation

In cases, when a customer requires Luffania to hold up an order against some advance. The customer must ensure receipt of order and the remaining amount within the stipulated time frame or maximum within a month. In case, the order remains undelivered for more than the stipulated time, it will be cancelled. A restocking fee of 10% will be charged. The advance will be deducted against the same and the remaining amount if any will be offered for adjustment against any future orders.

All shipping charges for the product/s returned to us are the responsibility of the customer.
Any products / order purchased through a discount coupon, campaign or reduced priced is not eligible of return.

Any gifts that came along with the order must be returned along with the return of the whole order or a single product within the order.

Skincare items considering the nature of the product are not eligible for voluntary return option.

Exclusions

We do not accept products for return due to incorrect product selection or the product was not what you expected or you have changed your mind. If the item is unused and unopened and has been authorized by Luffania based on evaluation of voluntary return criteria only then the exchange will be accepted. Please note that all products are evaluated and maintained to the strictest level of not being opened / swatched to ensure quality is delivered to you.